Your monitoring centre,
running at full speed
without the operator overhead.

DAIOS is your virtual operator. It picks up alarms in seconds and reaches contacts by AI Voice, chatbot, IVR, SMS or email. When they respond, it actions the outcome: completing the activation, updating the schedule, or escalating to your team when a human is genuinely needed.

See How It Works →

Natural-language AI Voice calls · Automatic LTC & OOH schedule changes · Graceful hand-back to operators any time

The Process

From alarm to action in seconds.

Fully automated from alarm signal to closed activation.

Alarm Triggers

CMS raises the activation. DAIOS picks it up within seconds.

→

Brain Decides

DAIOS or your Response Plan selects the best contact and channel.

→

Contact Engaged

AI Voice, chatbot, IVR, SMS or email, automatically and in parallel if needed.

→

Resolution Captured

Contact responds. DAIOS records the outcome against the activation.

→

CMS Updated

Activation completed. Notes, transcripts and schedule changes written back.

See the full process walkthrough →

Engagement Channels

Reach contacts however
they prefer to respond.

With every engagement recorded and written back to your CMS.

Voice AI

An AI agent calls your contact and holds a natural conversation, with no keypad and no menus to sit through. The contact simply speaks their answer aloud, and the whole call is transcribed and recorded to your CMS.

Call recording + transcript The full conversation is saved and linked back to the activation. If the contact asks for a person, the operator bridge connects them live to your team.

AI Chatbot

The contact gets an SMS or email link, taps it, and a branded chatbot opens right in their browser. It's a full AI conversation with no app to download, carrying your monitoring centre's logo and colours throughout.

Fully branded Your logo and your colours, so contacts see your monitoring centre rather than a third-party screen.

IVR

An automated phone call plays the alarm script and the contact presses a key to respond. Works on any phone with no internet required, and verifies by PIN before any details are disclosed.

SMS

DAIOS sends SMS notifications and supports two-way conversations. Contacts reply straight to the message to resolve the activation. It's fast, simple, and needs no app.

Email

DAIOS sends email notifications and can accept two-way replies. Contacts respond straight to the email to resolve or acknowledge an activation, with no login or app needed.

Deep dive into every channel →

Built for Monitoring Centres

Purpose-built for how monitoring centres run.

The DAIOS Brain Decides

The Dynamic AI Operation Service reads alarm context, contact history, and plan settings to pick the best contact and channel automatically. No rigid scripts required.

Automatic Schedule Changes

When a contact authorises an LTC extension, OOH extension, cancellation, or early open, DAIOS actions the change directly to your CMS schedule. The alarm completes itself.

PIN & Code Verification

Contacts must verify before any alarm details are disclosed, using a PIN, shared code, or duress password. The duress path is covert: it silently escalates without alerting whoever is on the line.

Graceful Handoff

When an operator picks up an activation, DAIOS pauses cleanly. In-flight conversations continue; the plan ladder holds. If the operator releases, DAIOS resumes exactly where it stopped.

Engage Only

Operators can trigger a one-off DAIOS engagement from inside any existing activation, using IVR, AI Voice, chatbot, or SMS, without building a full response plan. DAIOS makes the call and posts the result straight back to the activation.

Full CMS Audit Trail

Every engagement is linked back to the activation in your CMS: chatbot conversations, AI Voice transcripts, IVR keypresses, SMS threads. Your team sees the full story without leaving their system.

Late to Close & Out of Hours, Fully Automated

DAIOS doesn't just respond to LTC and OOH alarms.
It resolves them.

Late-to-Close and Out-of-Hours alarms are some of the most frequent events in any monitoring centre. DAIOS automates the entire cycle: it engages the contact, captures their request, and applies the schedule change directly to your CMS. No operator needs to touch it.

When a contact asks to extend a late-close, allow an early open, or cancel an out-of-hours window, DAIOS doesn't just record the request. It applies the change directly to your CMS schedule, then closes the alarm.

If the change can't be applied, DAIOS retries briefly then escalates to an operator with full context. The contact's intent is never lost.

Enabled per company on request. A successful change closes the alarm automatically. If it can't be applied, DAIOS escalates to an operator with the full context attached.

Supported Actions

LTC Extend 15 / 30 / 60 min LTC Cancel OOH Extend 15 / 30 / 60 min OOH Open Early

How It Works

An LTC or OOH alarm triggers, and DAIOS picks it up within seconds and engages the contact

Contact requests an extension, cancellation, or early open via AI Voice, IVR, chatbot or SMS

DAIOS actions the change directly to the CMS schedule, with no operator required

Alarm completed and CMS schedule updated, fully automated from start to finish

Get Started

DAIOS automates response and can resolve events in seconds.

DAIOS runs 24/7, responds faster than any operator, and costs a fraction of the price. It takes routine, automatable activations off your operators' hands so your team can focus on the alarms that genuinely need a human.

Your monitoring centre,running at full speedwithout the operator overhead.